Revamped Communication Template Management System

Our latest update in Hyperface Smart Engage introduces communication template management, enabling banks to efficiently oversee messaging across multiple vendors and channels. With expanded flexibility and control, banks can now tailor communication strategies, optimize costs, and ensure consistency across all customer interactions.

What Does It Solve?

Eliminating the limitations of single-vendor setups, this update addresses the need for a more versatile system that supports multiple vendors and channels, enabling banks to tailor their communication approaches effectively to diversify communication strategies and optimize costs.

Key Features

• Multi-Vendor Support – Seamlessly integrate multiple communication vendors via API for a flexible, scalable approach
• Vendor Account Management – Create, enable, or disable vendor accounts dynamically for better control 
• Comprehensive Template Management – A dedicated section to create, update, and organize communication templates per vendor
• Channel Versatility – Supports EMAIL, SMS, and RCS, ensuring broader customer reach 

Benefits You’ll Love

• Greater Flexibility – Adapt and switch between vendors and channels to optimize reach and cost
• Improved Control – Directly manage vendor accounts and messaging templates from a central system
• Operational Efficiency – Reduce administrative overhead and accelerate campaign execution

Use Cases in Action

For Banks:

• Targeted Marketing Campaigns
• Benefit Level Communications
• Regulatory Notifications
• Portfolio Campaigns

How It Works

• Vendor Account Creation – Banks can add multiple vendors via API
• Vendor Management – Enable or disable vendor accounts in real-time
• Template Configuration – Create, modify, and manage templates linked to specific vendors and channels.
• Communication Setup – Select the preferred communication channel (email, SMS, RCS) and configure messaging with pre-approved vendor templates.