Effective: 15 Jun 2026
These Website Terms of Use (“Terms”) govern access to and use of the website operated by Hyperface Technologies Private Limited, its affiliates, subsidiaries, holding companies, and related group entities (“Hyperface”, “we”, “our”, or “us”).
By accessing, browsing, or using the website, you agree to be bound by these Terms. If you do not agree to these Terms, you should discontinue use of the website immediately.
1. Eligibility and Authority
By using this website, you represent and warrant that:
• you are legally competent to enter into a binding agreement under applicable law;
• you are at least 18 years of age; and
• where you are acting on behalf of an organization, company, or other legal entity, you have the authority to bind such entity to these Terms.
2. Scope of Website Use
These Terms govern only:
• access to and use of the Hyperface corporate website;
• interactions, communications, and inquiries made through the website; and
• publicly available information, content, and materials made available on the website.
These Terms do not govern:
• specific products or services provided under separate agreements;
• enterprise customer relationships governed by executed contracts;
• statements of work, order forms, or master service agreements; or
• third-party platforms, services, or websites.
Where a customer has separately executed a written agreement with Hyperface governing specific products or services, such agreement shall prevail to the extent of any conflict with these Terms. Access to certain demos, sandbox environments, APIs, proofs-of-concept, or evaluation services may additionally be governed by Part B – General Platform and Service Terms.
3. Permitted Use
Subject to these Terms, Hyperface grants you a limited, revocable, non-exclusive, non-transferable right to access and use the website solely for lawful business and informational purposes.
You agree to use the website in compliance with:
• applicable laws and regulations;
• these Terms; and
• all applicable intellectual property and privacy laws.
4. Prohibited Activities
You shall not:
• use the website for any unlawful, fraudulent, or unauthorized purpose;
• attempt to gain unauthorized access to the website, systems, networks, accounts, or infrastructure;
• interfere with or disrupt the integrity, security, functionality, or performance of the website;
• introduce viruses, malware, malicious code, bots, or harmful technologies;
• scrape, copy, reproduce, monitor, mirror, or systematically extract website content or data without prior written authorization;
• use automated tools, crawlers, or scripts to access or interact with the website in an unauthorized manner;
• reverse engineer, decompile, disassemble, or attempt to derive source code from any part of the website or related systems;
• infringe or violate the intellectual property, confidentiality, privacy, or other rights of Hyperface or any third party;
• misrepresent your identity or affiliation with any person or entity; or
• use the website in a manner that could damage, disable, overburden, or impair the website or Hyperface systems.
Hyperface reserves the right to investigate and take appropriate action against any prohibited or unauthorized use of the website.
5. User Information and Communications
Where you voluntarily submit information through the website, you:
• represent that the information provided is accurate and lawful;
• agree not to submit false, misleading, confidential, or unlawful information; and
• acknowledge that Hyperface may use such information in accordance with its Privacy Policy.
You are responsible for ensuring that any information or material submitted by you does not violate applicable laws or third-party rights.
6. Privacy
Your use of the website is also governed by the Hyperface Privacy Policy available at: Privacy Policy
By using the website or submitting information through it, you acknowledge that you have read and understood the Privacy Policy.
7. Intellectual Property Rights
The website and all content, materials, information, software, designs, text, graphics, logos, trademarks, service marks, APIs, interfaces, audio, video, documentation, and other materials available on or through the website (“Hyperface Content”) are owned by or licensed to Hyperface and are protected under applicable intellectual property laws.
Except as expressly permitted under these Terms, no rights, title, or interest in the website or Hyperface Content are transferred or licensed to you.
You shall not:
• copy,
• modify,
• reproduce,
• distribute,
• republish,
• transmit,
• publicly display,
• create derivative works from,
• or commercially exploit
any Hyperface Content without prior written consent from Hyperface.
All trademarks, logos, and brand identifiers displayed on the website are the property of Hyperface or their respective owners.
8. Third-Party Services and Links
The website may contain links to third-party websites, integrations, services, or content for informational or convenience purposes.
Hyperface:
• does not control or endorse such third-party services;
• is not responsible for their content, security, availability, or privacy practices; and
• shall not be liable for any loss or damage arising from your use of such third-party services or websites.
Your interaction with any third-party service shall be governed solely by the applicable terms and privacy policies of such third party.
9. Website Availability
Hyperface endeavours to maintain the availability and functionality of the website but does not guarantee uninterrupted, error-free, secure, or continuous access.
Hyperface reserves the right to:
• modify,
• suspend,
• restrict,
• discontinue,
• or update
all or any portion of the website at any time without prior notice.
10. Disclaimer
The website and all information and materials provided through it are made available on an “as is” and “as available” basis.
To the maximum extent permitted under applicable law, Hyperface disclaims all warranties and representations, whether express, implied, statutory, or otherwise, including:
• merchantability,
• fitness for a particular purpose,
• non-infringement,
• accuracy,
• reliability,
• availability,
• or uninterrupted operation.
Hyperface does not warrant that:
• the website will be error-free or secure;
• defects will be corrected; or
• the website will be free from viruses or harmful components.
Any reliance placed on the website or its content is at your sole discretion and risk.
11. Limitation of Liability
To the fullest extent permitted under applicable law, Hyperface and its directors, officers, employees, affiliates, agents, licensors, and service providers shall not be liable for:
• indirect,
• incidental,
• consequential,
• special,
• exemplary,
• or punitive damages,
including loss of profits, business interruption, loss of goodwill, loss of opportunity, or loss of data arising out of or relating to:
• use of or inability to use the website;
• unauthorized access to or alteration of information;
• website interruptions or security incidents;
• third-party services or content; or
• reliance on website information.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Suspension and Restriction of Access
Hyperface reserves the right to suspend, restrict, or terminate access to the website, temporarily or permanently, without prior notice where:
• required by law or regulatory authority;
• necessary for security or operational reasons;
• there is suspected unauthorized, unlawful, fraudulent, or abusive activity; or
• a user breaches these Terms.
13. Indemnity
You agree to indemnify and hold harmless Hyperface, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from:
• your breach of these Terms;
• your misuse of the website;
• violation of applicable laws; or
• infringement of third-party rights.
14. Confidentiality of Submitted Information
Except as expressly stated in the Privacy Policy or otherwise agreed in writing, users are advised not to submit highly sensitive, regulated, or unnecessary confidential information through publicly accessible website channels unless specifically requested by Hyperface.
Hyperface shall not be responsible for any loss arising from the submission of information through publicly accessible website channels.
15. Modifications to these Terms
Hyperface may update or modify these Terms from time to time.
Any revised version shall become effective upon publication on the website unless otherwise specified. Where practicable, Hyperface shall endeavour to provide at least 14 (fourteen) days’ prior notice of material changes by posting a notice on the website or notifying registered users by email.
Your continued use of the website following such updates constitutes acceptance of the revised Terms.
16. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
Nothing in these Terms prevents Hyperface from seeking interim or equitable relief before any competent court.
17. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, such provision shall be severed and the remaining provisions shall remain valid and enforceable to the fullest extent permitted under applicable law.
18. Contact Information
If you have any questions regarding these Terms, you may contact:
Hyperface Technologies Private Limited
Email: legal@hyperface.co
PART B – GENERAL PLATFORM AND SERVICE TERMS
Effective Date: [●]
These General Platform and Service Terms (“Part B Terms”) govern access to and use of certain products, platforms, APIs, sandbox environments, dashboards, integrations, proof-of-concepts, pilot deployments, documentation, software, and related technology services made available by Hyperface Technologies Private Limited, its affiliates, subsidiaries, holding companies, and related group entities (“Hyperface”, “we”, “our”, or “us”).
These Part B Terms apply where:
• Hyperface provides demo, sandbox, evaluation, pilot, API, or platform access to a customer, prospective customer, partner, or user; or
• a customer accesses or uses Hyperface services in the absence of a separately executed written agreement governing such access.
Where a separate written agreement has been executed between Hyperface and a customer governing specific products or services, such agreement shall prevail to the extent of any conflict with these Part B Terms.
1. Access to Services
Subject to compliance with these Part B Terms and applicable agreements, Hyperface may grant customers a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the services solely for:
• internal business purposes;
• evaluation or testing purposes;
• authorized proof-of-concepts or pilot deployments; or
• purposes expressly approved by Hyperface.
No ownership rights in the services or Hyperface Technology are transferred to customers or users.
Hyperface reserves the right to determine:
• the scope of access;
• usage limitations;
• technical configurations;
• sandbox availability; and
• permitted integrations.
2. Customer Responsibilities
Customers shall:
• ensure lawful and authorized use of the services;
• maintain confidentiality and security of credentials, API keys, tokens, and access information;
• ensure that authorized users comply with these Part B Terms;
• use the services only for legitimate business and evaluation purposes;
• obtain all necessary rights, consents, notices, and permissions required under applicable law;
• comply with applicable financial services, data protection, anti-corruption, and regulatory requirements; and
• promptly notify Hyperface of any unauthorized access, misuse, fraud, security incident, or breach involving the services.
Customers shall remain solely responsible for:
• activities conducted through their accounts or credentials;
• configurations, workflows, or integrations initiated by them;
• customer data uploaded or processed through the services; and
• ensuring that customer data is lawfully collected and shared.
3. Acceptable Use Restrictions
Customers and users shall not:
• use the services in violation of applicable law or regulation;
• use the services for unlawful, fraudulent, deceptive, or unauthorized activities;
• interfere with or disrupt the integrity, security, availability, or performance of the services;
• attempt unauthorized access to systems, APIs, networks, or environments;
• circumvent authentication, monitoring, or security controls;
• reverse engineer, decompile, disassemble, decode, or derive source code from any part of the services or Hyperface Technology;
• use automated tools, crawlers, bots, or scripts in an unauthorized manner;
• introduce malware, ransomware, spyware, malicious code, or harmful technologies;
• upload or transmit unlawful, infringing, harmful, defamatory, or unauthorized content;
• infringe the intellectual property, privacy, confidentiality, or proprietary rights of Hyperface or any third party;
• copy, replicate, benchmark, or commercially exploit the services without authorization; or
• use the services in a manner that could expose Hyperface, its customers, or partners to operational, regulatory, reputational, or security risks.
Hyperface reserves the right to investigate suspected misuse and take appropriate remedial action.
4. Customer Data
As between the parties, customers retain ownership of customer data submitted to or processed through the services.
Customers grant Hyperface and its affiliates a limited, non-exclusive, worldwide right to host, process, transmit, store, use, and otherwise handle customer data solely:
• to provide and support the services;
• to maintain security and operational integrity;
• to prevent fraud, misuse, or unauthorized activities;
• to comply with applicable law;
• to assert, establish, or defend legal claims arising directly from the provision of the services; or
• as otherwise authorized under applicable agreements.
Customers represent and warrant that:
• they possess all necessary rights, permissions, and lawful authority to provide customer data to Hyperface; and
• processing of such data through the services does not violate applicable law or third-party rights.Upon termination or expiry of access to the services, or upon written request by the customer, Hyperface shall, within a reasonable period and subject to applicable law, either return or securely delete customer data in its possession, except to the extent retention is required by law or for legitimate audit or compliance purposes.
5. Role of Hyperface in Data Processing
Where Hyperface processes personal data on behalf of banks, financial institutions, enterprise customers, or partners, Hyperface acts as a service provider/data processor in accordance with applicable contractual arrangements and customer instructions. Hyperface shall process such personal data only on documented instructions from the relevant customer or Data Fiduciary, except where otherwise required by applicable law. Hyperface shall notify the relevant customer of any engagement of sub-processors involved in processing customer personal data, to the extent contractually required and permitted.
The relevant customer, financial institution, or partner shall remain responsible for:
• determining the purposes and means of processing;
• issuing notices and obtaining consents where required;
• complying with applicable data protection obligations; and
• ensuring lawful collection and sharing of personal data.
Where appropriate and legally permissible, requests relating to end-customer personal data may be redirected to the relevant customer or Data Fiduciary.
6. Usage Data and Analytics
Hyperface may collect and generate technical, operational, diagnostic, analytical, and usage-related information relating to:
• performance of the services;
• API interactions;
• support activities;
• system operations;
• security monitoring;
• feature usage; and
• aggregated platform analytics
(“Usage Data”).
Hyperface may use Usage Data:
• to maintain, support, secure, and improve its products and services;
• for analytics, monitoring, benchmarking, research, reporting, and operational purposes; and
• to generate aggregated or anonymized insights.
Usage Data shall not include customer confidential information in identifiable form except where operationally required.
7. Third-Party Services and Dependencies
The services may interoperate with or depend upon third-party:
• cloud providers,
• APIs,
• infrastructure providers,
• payment systems,
• software,
• integrations,
• communication platforms,
• or external services.
Hyperface does not control and shall not be responsible for:
• third-party availability,
• interoperability,
• performance,
• service interruptions,
• security failures,
• or functionality issues
arising from third-party services or dependencies.
Use of third-party services may be subject to separate third-party terms and privacy policies.
8. Suspension and Restriction Rights
Hyperface may suspend, restrict, or terminate access to the services, in whole or in part, immediately and without prior notice where:
• required by law, court order, or regulatory authority;
• necessary to prevent fraud, abuse, unauthorized access, or security threats;
• customer activity may adversely affect the integrity, security, or operation of the services;
• there is suspected unlawful or prohibited activity;
• there is risk to other customers, systems, or partners; or
• a customer breaches these Part B Terms or applicable agreements.
Hyperface may also impose reasonable usage limitations, security controls, or access restrictions where operationally necessary.
9. Intellectual Property Rights
Hyperface and its licensors retain all rights, title, and interest in and to:
• the services;
• APIs;
• software;
• dashboards;
• interfaces;
• workflows;
• documentation;
• methodologies;
• designs;
• trademarks;
• trade secrets;
• configurations;
• analytics; and
• all related intellectual property rights
(collectively, “Hyperface Technology”).
Except for limited access rights expressly granted under applicable agreements, no rights are granted to customers by implication, estoppel, or otherwise.
Feedback, enhancement requests, recommendations, or suggestions provided by customers may be freely used by Hyperface without restriction or obligation.
10. Confidentiality
Each party may receive confidential or proprietary information from the other party in connection with the services.
The receiving party shall:
• protect such information using at least the same degree of care it uses to protect its own confidential information of a similar nature, and in any event no less than reasonable care;
• use such information solely for permitted purposes; and
• restrict disclosure to authorized personnel or advisors with a legitimate need to know.
Confidential information shall not include information that:
• is publicly available without breach;
• was lawfully known prior to disclosure;
• is independently developed without reference to confidential information; or
• is lawfully obtained from a third party without confidentiality obligations.
Where a separate non-disclosure agreement has been executed between the parties, such agreement shall govern confidentiality obligations to the extent applicable.
11. Disclaimer of Warranties
Unless expressly agreed in writing, the services, sandbox environments, APIs, proof-of-concepts, pilot deployments, and Hyperface Technology are provided on an “as is” and “as available” basis. These Part B Terms are not intended to govern production deployments of Hyperface services. Customers intending to use Hyperface services in a production environment shall be required to execute a separate Master Services Agreement or equivalent written agreement with Hyperface prior to such deployment.
To the fullest extent permitted under applicable law, Hyperface disclaims all warranties and representations, whether express, implied, statutory, or otherwise, including:
• merchantability;
• fitness for a particular purpose;
• uninterrupted availability;
• non-infringement;
• compatibility;
• accuracy; and
• reliability.
Hyperface does not guarantee:
• uninterrupted or error-free operation;
• compatibility with third-party systems or integrations;
• uninterrupted API availability; or
• correction of all defects or vulnerabilities.
12. Limitation of Liability
To the fullest extent permitted under applicable law, Hyperface shall not be liable for:
• indirect,
• incidental,
• consequential,
• special,
• exemplary,
• or punitive damages,
including loss of profits, revenue, business opportunity, goodwill, anticipated savings, or data arising out of or relating to:
• use of or inability to use the services;
• evaluation environments;
• API usage;
• third-party dependencies;
• service interruptions;
• or unauthorized access or misuse.
Notwithstanding the foregoing, to the extent Hyperface is found liable for direct damages not otherwise excluded under these Part B Terms, Hyperface’s total aggregate liability to the customer shall not exceed the greater of: (a) the fees paid or payable by the customer to Hyperface in the three (3) months immediately preceding the event giving rise to the claim; or (b) INR 10,000 (Indian Rupees ten thousand) in respect of customers accessing evaluation, sandbox, or proof-of-concept services at no charge. Nothing in these Part B Terms excludes liability that cannot be excluded under applicable law.
13. Indemnity
Customers agree to indemnify and hold harmless Hyperface, its affiliates, officers, employees, agents, and licensors from and against claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from:
• customer misuse of the services;
• violation of applicable law;
• customer data;
• infringement of third-party rights;
• unauthorized activities conducted through customer accounts; or
• customer breach of these Part B Terms or applicable agreements. Hyperface shall indemnify and hold harmless the customer and its affiliates, officers, and employees from and against claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (a) any claim that the services, as provided by Hyperface, infringe the intellectual property rights of any third party; or (b) Hyperface’s gross negligence or wilful misconduct in the provision of the services. The foregoing indemnity shall not apply to the extent any claim arises from customer modifications, misuse, or use of the services in breach of these Part B Terms.
14. Regulatory and Compliance Cooperation
Customers acknowledge that Hyperface operates within regulated ecosystems involving banks, financial institutions, payment systems, and regulated service providers.
Customers agree to reasonably cooperate with:
• lawful compliance requirements;
• fraud prevention measures;
• security investigations;
• audit or review requests where contractually applicable; and
• applicable regulatory obligations relating to use of the services.
15. Modifications and Updates
Hyperface may:
• modify,
• enhance,
• suspend,
• discontinue,
• or update
features, APIs, integrations, interfaces, functionality, or components of the services from time to time.
Hyperface may also revise these Part B Terms periodically. Continued access to or use of the services following such updates constitutes acceptance of the revised Part B Terms.
16. Governing Law and Jurisdiction
These Part B Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Part B Terms shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
Nothing in these Part B Terms prevents Hyperface from seeking interim, injunctive, or equitable relief before any competent court.
17. Contact Information
For any questions regarding these Part B Terms or the services, please contact:
Hyperface Technologies Private Limited
Email: legal@hyperface.co
